CUSTOMER CARE IN STORE

Here at Threads and Treads we are committed to providing our customers with excellent customer service, whether it is fitting shoes or supplying School Uniform. We continue to ensure your experience with us is as safe and as comfortable as possible for you and your children.

While restrictions have now been lifted in retail settings, we continue with our booking system for shoe fitting appointments, and continue to ask that there are only 2 family units in the store at any one time.

We ask that during our busy periods customers queue outside and wait to be served.

Face masks are no longer mandatory but please continue to wear one if you wish. 

* Please note - our changing room and toilet will remain closed for customers until further notice*

RETURNS, REFUNDS AND EXCHANGES

If you have a problem with any purchase(s) made in store or online, you can return your item(s) free of charge to store, for a full refund or exchange within 28 days of purchase.

Any item(s) returned must be in their original condition with packaging (clothing must be unwashed) and a receipt must be provided as proof of purchase.

If you do not have your receipt, you can supply us with a credit card or bank statement as proof of purchase.

**We are unable to offer refunds or exchanges on any sale purchases made in store or online.**

If your items are found to be faulty, we are happy to offer an exchange, or a credit note within 6 months of purchase.  This will be up to the managers discretion.

**Wear and tear will not be considered faulty.**

This returns policy is in addition to and does not affect your statutory rights.

PRIVACY AND SAFETY

We care deeply about our customers security and using a Wix.com platform means your data is not stored by Threads and Treads.

Threads and Treads is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to our customers. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com application. You can find out more information about data protection at Wix.com
All direct payment gateways offered by Wix.com and used by Threads and Treads, adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by Threads and Treads and its service providers.

You will be contacted directly by Threads and Treads once payment has been verified and orders are ready for collection or delivery.